Terms and Conditions
These conditions are necessary to ensure the well -being of our valued guests and the orderly continuance of VDC Eat (Pty) Ltd, Val du Charron Wines (Pty) Ltd.
- Reservations, Payment and Terms
1.1. The Guesthouse and Coach House operate on a Bed & Breakfast basis but can arrange other services such as dinner, transport, functions, events or conferences at the guests own cost. Reception can also provide details of suppliers that can provide these services directly to the guest.
1.2. Reservations are accepted on a ‘per person’ basis in the Guesthouse. Rates are therefore subject to the number of people that occupy a room. The names and relationship to the guest of the additional persons sharing the room must be provided when the reservation is made. Children from the ages of 0-7 stay free of charge, 7-12 pay half the adult price and thereafter full adult rates will apply.
1.3 The Coach House operates on a room basis. We regret no children due to open pools.
1.4 Bookings can only be confirmed once a 50% deposit on accommodation, or valid credit card details with authorisation to debit, along with the guest name, surname, number of persons sharing each room, cell phone number of the guest, confirmed payment method and expected time of arrival of each guest is received. Should the booking be made by a Travel Agent or Tour operator, the booking will be deemed to have been confirmed on receipt of their written confirmation and/or receipt of voucher.
- Cancellation policy:
2.1. 50% deposit is required within 48hr to secure the booking when made. This excludes bookings made by contracted tour operators and agents where the booking will be secured subject to their written confirmation.
2.2 25% charged of total booking amount if cancelled 30+ days before arrival
2.3 50% charged of total booking amount if cancelled between 15 – 29 days before arrival
2.4 100% charged of total booking amount if cancelled 14 days or less of arrival and in case of a no show
2.5 The guest retains personal liability for the bill until the employer, agent or person that made the reservation on his or her behalf has settled the account.
2.6 Cash, internet transfers and all major credit cards are valid payment methods. Cheques are not accepted.
2.7 Rates are subject to change without prior notice. Quotations are valid for 48hrs unless otherwise specified.
2.8 Refunds will only be made after payment has been finally cleared by the bank or Credit Card Company. This process can take in excess of 30 days.
2.9 A minimum administration fee of 10% will be added to any service the guest house pays for on behalf of the guest.
- Arrival and Departure
3.1. Check in time is between 14:00 and 17:00 unless prior arrangements have been made. No check-in will be made after 20:00. This is necessary to ensure the security, comfort and well-being of other guests.
3.2. Check out time is between 08:30 and 11:00 unless prior arrangements have been made. No check-out after 13:00. This is to enable the room to be prepared in time for new arrivals. Guests that check out after 13:00 without prior arrangement will be liable for an extra night’s accommodation, as we will not be able to service the room in time for new arrivals.
- Parking and Access
4.1. Visitors and guests may only park on the designated parking area. Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd accepts no responsibility for any loss or damage that may occur to vehicles or property or death or injury to guests or visitors that may result should this not be adhered to. Vehicles that park in the driveway or below the roof outside of the cellar or in such a manner that it causes an obstruction will be removed.
- Service Hours
5.1. The reception desk is open from 08:00 to 17:00 Monday to Fridays and 10:00 to 16:00 on weekends and public holidays. The after-hours contact number is 079 886 1775.
5.2. Reservations office hours are: Monday to Friday from 08:00 to 17:00.
5.3. Subject to availability of rooms, persons interested in booking accommodation and wishing to view the property may do so provide a room is vacant and that they do not cause disruption to in-house guests.
6.1 Buildings belonging to Val du Charron Wines (Pty) Ltd, Guesthouse, Coach House, Piza e Vino @Val du Charron, The Grillroom @Val du Charron and Spa are NON SMOKING areas. Indoor smoking is strictly prohibited in ALL our rooms and enclosed public areas. Guests found to be smoking in their rooms will be liable to pay an additional night’s accommodation. No exception can be made.
- Security and Storage
7.1 Although Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd takes reasonable steps to ensure the safety and security of guests and their possessions, guests retain final responsibility for their own safety and security. Keep rooms locked at all times and place valuables in the safe provided. Upon Check out please leave the safe open and room locked.
7.2. Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd does not provide storage facilities for personal belongings or vehicles.
- Breakfast Service
8.1. Breakfast is served weekdays and weekends and public holidays between 08:00 – 10:00 in the Grillroom. Should you require an earlier breakfast please advise the reception the night before.
8.2. No refunds are made in the event of breakfast not taken for whatever reason. As a courtesy to please let reception know if you will not be taking breakfast.
- Housekeeping Service
9.1 All guest rooms are serviced daily between 08:00-15:30.
- Laundry Service
10.1 Available weekdays only, excluding public holidays. All laundry charges are to be settled before departure. Val du Charron Wines (Pty) Ltd/VDC Eat (Pty) Ltd accepts no liability whatsoever for loss or damage to property.
- Internet Service
11.1 Wireless access is available in most rooms. This service is offered FREE of charge with the expectation that guests will utilize this service in a professional and responsible manner in accordance with Val du Charron Wines/VDC Eat (Pty) Ltd’s Communication Policy summarised below. By using this service, you hereby accept our conditions of use as follows:
11.2 The FREE Wireless Internet service is for activities such as the active use of e-mail, instant messaging, browsing the World Wide Web and accessing corporate intranets.
11.3 High volume data transfers, especially sustained high volume data transfers, are not permitted.
11.4 Hosting a web server or any other server by use of our service is prohibited.
11.5. Trying to access someone else’s account, sending unsolicited bulk e-mail, collection of other people’s personal data without their knowledge and interference with other network users is prohibited.
11.6 Reselling this service to a third party is prohibited.
11.7 Val du Charron Wines/VDC Eat (Pty) Ltd reserves the right to suspend the service to a guest if we believe that usage of the service is unreasonably excessive or being used for criminal or illegal activities.
11.8 Guests are responsible to maintain the confidentiality of their passwords and all activities that occur under their username and password and will be liable for any losses, damage and costs incurred by Val du Charron Wines/VDC Eat(Pty) Ltd due to the loss, misuse and/or disclosure of guest’s Usernames and passwords.
11.9 Val du Charron Wines/VDC Eat (Pty) Ltd provides this service on an “as is” basis, and will endeavour to provide uninterrupted FREE Wireless Internet access, however we cannot guarantee that the service will be available at all times and in all parts of the guest house. We reserve the right to modify or temporarily suspend the service or any part of it without prior notice.
11.10 Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd will not disclose your contact information to any third party without your prior consent, but by Law we are required to assist in the investigation of any suspected or alleged crime or civil wrong, including disclosure of guests contact information.
11.11 By using our wifi you agree to us sending marketing and promotional information to you.
11.12 Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd do not provide additional security to our network users as we provide Internet access only and do not interfere with content, and therefore cannot be responsible for security and information transmitted via our service. Guests are responsible to maintain their own security whilst dealing with the Internet or their corporate Intranet.
11.12. Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd will not be liable for the accuracy, completeness or relevance of any information obtained through our service from the Internet.
12.1 Val du Charron Wines/VDC Eat (Pty) Ltd takes its customers privacy seriously and only collects and uses personal information as outlined below. Val du Charron Wines/VDc Eat (Pty) Ltd shall take all reasonable steps to protect this personal information. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
12.2 Personal Information Collected
Val du Charron Wines/VDC Eat (Pty) Ltd does not sell, share or trade customer’s personal information collected online with third parties.
Personal information collected on any of our systems will only be disclosed within our corporate group for internal use only.
12.3 Collection of Personal Information
The personal information we collect from Val du Charron Wines/VDC Eat (Pty) Ltd will be used in some or all of the following ways:
1. To process a reservation on the booking system
2. To update you on the Terms and Conditions, including deposits and payment of balance amounts due and for customer support purposes.
3. To process payments by way of a credit card with disclosed details
4. To provide you with relevant product information. If you do not wish to receive this information, there is a simple process to opt out.
12.4 We protect your personal information by:
1. Restricting access to personal information
2. Maintaining technology products to prevent unauthorised computer access
3. Securely destroying your personal information when it’s no longer needed for our record retention purposes
12.5 Disclosure of Personal Information
In exceptional circumstances, Val du Charron Wines/VDC Eat (Pty) Ltd may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Val du Charron Wines/VDC Eat (Pty) Ltd is committed to complying with the Promotion of Access to Information Act 2 of 2000 and its principles.
12.6 Collection of Computer Data
When you visit Val du Charron’s website our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
1. Your computer’s IP address
2. Browser type
3. Webpage you were visiting before you came to our site
4. The pages with www.vdcwines.com or .co.za you visit
5. The time spent on those pages, items and information searched for on our site.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
If you believe that your privacy has been breached Val du Charron Wines/VDC Eat (Pty) Ltd, please contact us at firstname.lastname@example.org and we will endeavour resolve the issue.
12.8 By using our wifi you agree to us sending marketing and promotional information to you.
13. Loss or Damage to Val du Charron Wines/ VDC Eat (Pty) Ltd’s Property
13.1 The guest retains personal liability for any loss or damages caused to the property of VDC Eat (Pty) Ltd and/or Val du Charron Wines (Pty) Ltd (excluding wear and tear).
14.1 No pets are allowed in rooms or the premises.
15. Washing and Towels
15.1 The guest/s of the guest house may not hang their washing or towels over the patio railing.
16.1 Please note that Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd is a licensed property and therefore we have liquor on the premises. We cannot sell to under 18’s. We also do not allow guest/s to consume liquor bought off premise in public areas. We reserve our rights to apply a corkage charge.
17. Swimming Pools
17.1 No children under the age of 16 are allowed in the area of the Guesthouse of pool or individual Coach House pools without an adult’s supervision. Guests make use of the swimming pools at own risk and therefore Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd will not be held liable for any loss, damage, injury or death resulting from guests’ use of these areas. Guests may not eat pool, drink or dive into any pool and if may be asked to vacate the premises immediately if they do not adhere to this. This is to protect all the guests that stay at the Guesthouse and Coach House.
18.1 No children under the age of 16 are allowed in these areas without an adult’s supervision. No diving or swimming is allowed in the dams. Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd, staff and management will not be held responsible for any loss damage, injury or death resulting from guests’ use of these areas or equipment. Guests make use of these areas at own risk.
19. Working Farm
19.1 Please note that this is a working farm. As a working farm with open water and machinery, entry is at own risk. Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd and the management and staff thereof shall not be held responsible for any loss damage or death caused to the guest/s or their property while on the farm or in the cellar area.
19.2 Val du Charron is a food manufacturing facility that must operate to HACCP and Codex Alimentarius standards to ensure that the products it provides wholesome and safe. Tours are generally open groups with interest in wine processing, but are limited in regard to the number available and times. All visitors are required to abide by the following established guidelines to ensure that the food products made and the equipment and facilities are not jeopardized and that the visitors are protected from harm or injury:
a. Wear appropriate clean clothing:
– no overly loose or dragging articles that may be caught in machinery
b. Wear clean, closed toed shoes only
– no sandals or flip-flops; sneakers are acceptable
c. Hair nets and, beard covers where appropriate, will be given out and required to be worn.
d. Limit jewelry to tight fitting rings, watches and bands
– no loose jewelry that can fall off or be caught in machinery
– no large dangling ear-rings; small ear-rings can be tucked in hair nets
e. Generally good hygiene; clean hands, free from strong perfumes/colognes/odors, etc.
f. No food, drinks or chewing gum to brought into the cellar
g. Those with illnesses that may be spread through foods should not enter the plant. Symptoms that should be considered a risk include:
– intestinal illness with repeated severe diarrhea
– strong nausea, vomiting
– high fever, chills, jaundice, hepatitis
h. Do not touch any equipment, buttons, etc. unless instructed to do so. Participants need to be very careful and be aware that floors can be slippery, equipment can be hot, piping and fixtures may be at head level.
Please beware that there are dogs on the farm. Val du Charron Wines (Pty) Ltd and VDC Eat (Pty) Ltd and the management and staff thereof shall not be held responsible for any loss damage or death caused to the guest/s or their property as a result thereof.
Please respect the privacy of the Guests and residents of the property and refrain from flying drones over the houses and Coach House and Guesthouse.
22. General Incapacity
The Val du Charron Wines (Pty) Ltd, the Guesthouse and Coach House and spa cannot be held liable if any of the following events or conditions prevents Val du Charron Wines (Pty) Ltd, the Guesthouse or Coach House and spa from fulfilling its obligation to guests. VDC Eat (Pty) Ltd will take all reasonable steps to minimise disruption and discomfort to Guests under these conditions.
22.1. Unanticipated interruption to the electricity, internet, water, sewage to or from the property.
22.2. Industrial action, civil uprising or criminal activity.
22.3. Fire, frost, flooding, subsidence or any other force majeure event.
23. Disclaimer and Right of Admission
23.1 Val du Charron Wines (Pty) Ltd, VDC Eat (Pty) Ltd, their staff and management will not be held responsible for any loss damage to property injury or death to person incurred on the property by whatsoever cause.
24. Covid cancellation policy will apply in these scenarios:
24.1 Booking for 2 pax; 1 room: One guest tested positive and as a result and therefor his/her partner do not want/can travel alone, so the booking gets cancelled within 14 days. They did submit the required test result certificate for the 1 person. We will offer a 6 month extension for the booking to remade. If this is not possible, we will refund.
24.2 Booking for 4 pax; 2 rooms: One guest tested positive and as a result the family of 4 have to cancel their trip to SA within 14 days prior to arrival (self-isolation / cannot leave the person home alone). They did submit the required test result certificate for the 1 person. We will offer a 6 month extension for the booking to remade . If this is not possible, we will waive fees but need to confirm it is indeed a family.
24.3 Booking cancellation received within 14 days prior to arrival due to SA lockdown / Home country lockdown travel restrictions. We will offer a 6 month extension for the booking to remade . If this is not possible, we will waive fees subject to provision of proof.
Rights of admission reserved.